Balanced Operations

Address Workload Burden: Complete Goal Statement

Campus processes are often designed to limit institutional liability while simultaneously accomplishing their designated purpose. We rely on our exceptional workforce to build and maintain the knowledge of how to navigate the complex policies and procedures. As budget reductions have impacted the size and shape of administrative structures throughout the campus, we no longer have the number of people necessary to complete basic but complex transactions in a timely manner. We must overhaul processes—both at the central campus and divisional levels.  At every level – from the individual, to the unit, and across campus – we will mindfully develop processes that balance effectiveness and efficiency while weighing controls against costs. We must support our employees in developing new skill sets and actively encourage all employees to review processes and procedures and question policy interpretation. We will empower our employees to advance value-added change and be recognized and rewarded for their work.